Fulfillment Policy
Review our refund, delivery, return, and cancellation policies.
Refund Policy
Innovative Mentoring is a subscription-based software service. All sales are final.
Because access to the platform, licenses, and services is provided digitally, no returns, refunds, or credits will be issued for subscription fees, implementation fees, setup fees, training services, unused licenses, unused features, partial subscription terms, or changes made during an active billing period.
Customers may cancel their subscription in accordance with the Cancellation Policy below. Cancellation will prevent future renewals when timely notice is provided but will not result in a refund or credit for fees already paid.
Access to the platform and purchased features will remain available through the end of the current paid subscription term.
If you believe you were charged in error, please contact [email protected] promptly so we can review the matter. Any approved billing corrections will be handled at Innovative Mentoring's discretion or as required by applicable law.
For information regarding subscription cancellations, renewal deadlines, and notice requirements, please refer to the Cancellation Policy below.
Delivery Policy
Innovative Mentoring provides a customized software platform tailored to each client's requirements. Delivery of your database will begin once all required onboarding materials have been received and approved, including:
Full payment of applicable implementation fees and subscription charges.
Submission of all required client forms, applications, and onboarding documentation.
Client review and approval of any requested customizations, edits, or configuration changes.
Completion of any required implementation or training activities identified during the onboarding process.
Once all required materials have been received, approved, and completed, your customized database will be delivered within 10 business days.
Please note that database delivery does not automatically result in a live launch. To ensure successful implementation, all required training and onboarding activities must be completed before the platform can be activated for end users.
Delays in submitting required information, approving requested changes, or completing training may extend the delivery timeline.
For questions regarding implementation, onboarding, or delivery status, please contact [email protected].
Return Policy
Innovative Mentoring provides access to a cloud-based software platform through subscription services.
Because our services are delivered digitally and access is provided immediately upon account activation, returns are not available.
Cancellation Policy
To downgrade licenses, remove features, or cancel your subscription, please submit your request to [email protected].
Changes to your subscription, including cancellations, will become effective at the end of your current annual billing term. We require at least 30 days' written notice prior to your renewal date for all cancellation requests.
Because Innovative Mentoring is a subscription-based software service, subscription fees are non-refundable, and no prorated refunds or credits will be issued for unused licenses, features, or partial subscription terms.
Services, licenses, and purchased features will remain active through the end of the current billing period, regardless of when the cancellation request is submitted.
Cancellation requests received fewer than 30 days before the annual renewal date may not prevent the renewal from being processed, and we are unable to provide refunds for renewal charges incurred as a result of late notice.
If you have questions regarding your subscription, billing, or renewal date, please contact [email protected].